We want you to pay for FASTMO only if it works for you. This policy explains when you can get your money back. It is part of our Terms of Service.
Who you pay
Our orders are processed by Lemon Squeezy, our online reseller and Merchant of Record. Lemon Squeezy charges your card, adds sales tax or VAT where it applies, and issues your receipts. Refunds are paid back through Lemon Squeezy to the card or account you paid with.
The Free plan
Free costs nothing and never asks for a card, so there is nothing to refund.
14-day refund on your first Pro payment
If Pro isn't right for you, write to us within 14 days of your first Pro payment ($19 a month or $180 a year) and we'll refund it in full. You don't need to give a reason. Your account then moves back to Free, and the Pro credits from that payment are removed.
Renewals
- Pro renews automatically every month or every year, depending on the plan you chose. Renewal payments are not refunded, except where the law requires it.
- You can cancel any time in the app (Usage → Cancel plan) or from your Lemon Squeezy order page. You keep Pro until the end of the period you paid for, and you won't be charged again.
- Forgot to cancel a yearly plan? Write to us within 14 days of the renewal and we'll look at it with you.
Problems on our side
- If an export fails because of us, its 1 credit goes back to your account automatically.
- If you were charged twice, or charged after you cancelled, we refund the extra payment in full.
- If FASTMO was down or broken for a long part of a paid period, write to us and we'll offer a fair partial refund or extra credits.
When we can't refund
- Renewal payments after the first, except as described above or where the law requires it.
- Accounts closed for breaking our Acceptable Use Policy.
- Credits, which have no cash value and can't be exchanged for money.
Nothing in this policy limits rights you have under the consumer laws of the country you live in.
How to ask for a refund
Write to ansak.official@gmail.com from the email address on your account, and add your Lemon Squeezy order number if you have it (it's on your receipt, and on your Lemon Squeezy orders page). We read every email and reply as soon as we can. Once a refund is approved, it usually reaches your card within 5 to 10 working days, depending on your bank.